Frequently Asked Questions

▼Are your products really all-natural and handmade?

Yes. Every Nektar Apothecary product is handmade in small batches using plant-based, sustainably sourced ingredients — no synthetic fillers, no mass production.

▼Do you ship outside the United States?

Not yet — we currently only ship within the United States. Orders are typically processed within 1-2 business days, and we offer free standard shipping on orders over $75 within the contiguous US.

▼What's your return policy?

Returns are accepted within 30 days of purchase, provided the product is unopened and untampered with. Return shipping is covered by the buyer. If an item arrives damaged or defective, email us at info@nektarapothecary.com with your order number and a photo, and we'll send a replacement rather than a refund.

▼Can I subscribe and save on my favorite products?

Yes — select products offer a subscription option at 10% off, delivered monthly or bi-monthly, so you never run out. Look for the subscription toggle on the product page, and cancel or adjust anytime from your account.

▼Do you have a rewards or loyalty program?

[FILL IN: e.g. "Yes — join to earn points on every purchase, redeemable toward future orders. Sign up at checkout or from your account page.

▼Can I buy from you in person?

Yes — find us most Saturdays at the Capital Cisty Market in downtown Boise, from 9:30am to 1:30pm.

▼Are your products safe for sensitive skin?

Many of our products, including our Active Night Serum, are formulated to suit all skin types, including sensitive skin. As with any new skincare product, we recommend a simple patch test — apply a small amount to your inner forearm and wait 24 hours before applying to your face.

▼How should I store my products, and how long do they last once opened?

Store in a cool, dry place away from direct sunlight. Once opened, we recommend using within 6 months for best potency.